The customer service at Fulfillrite is outstanding, Joe and his team are able to respond to queries in less than 24 hours!
The web portal is extremely easy to use, easy to navigate and the process to ship your inventory to shipping to customers is second to none.
I am due to start my journey with Fulfillrite very soon and I cant wait! Anybody that is looking for fulfilment services, I can honestly recommend Fulfillrite - they truly are a breath of fresh air and you will not get this service anywhere else.
FulfillRite web portal is easy to use and everything is working great. We are a Canadian company and this service allows us to ship USA orders in 2 or 3 business days for half the price of Canada Post. It's faster, cheaper, and everything is tracked. It also allows us to ship Canadian orders by ourselves using another fulfillment company. It is a very flexible solution and service is great too, thanks to Charlie and Joe. Web portal is not fully mobile optimized but it's working ok on my iphone. I installed Shopify app and a bookmark to Fulfillrite web portal on my iphone and business is fully portable and automated. It's definitely a great addition to our business.
The only downside is that they don't have a warehouse in Canada. For Canadian and UK fulfillment we use Shipwire. We clearly see the difference between the 2 services.
Communication: Fulfillrite will answer any question same day. With Shipwire you often have to wait 3 days, it's never the same person who answers, you constantly have to re-explain the issue.
Time to process incoming inventory: With Fulfillrite my stock is ready to ship same day. Sometimes I even receive the notice before my transporter mark the shipment as delivered. It is fast! and you can start selling right away. With Shipwire I always have to wait as long as 6 to 7 days after delivery for my inventory to be available to ship. It's way too long, how don't even understand how they can be so slow.
Shipping price: Fulfillrite pass on their great rates, it's cheaper to ship with them. Shipwire markup on shipping price. For the same shipment to California USA using USPS Priority Fulfillrite will rate shipping at 6.51 USD, while Shipwire will cost you $9.97 + 1.50 (expended carrier). For the same box, Fulfillrite will cost 0.30 and Shipwire 0.46. All those fees add up quickly. Shipwire will even charge you for a recycled box from another company where they don't even remove labels... it looks so unprofessional.
Fulfillrite will make sure they never ship a damage product. You can talk to them about any issue and they will quickly adapt. At Shipwire they open boxes and leave them open, you have dust all over your product. They clearly damage our products but ship them anyway.
Managing lots simply:
Fulfillrite simply manage lot, first in first out. For a cosmetics company it's a must and they do this without any fuss. At Shipwire they say they manage lots but actually they don't. I discover this when I tried to ship myself some inventory. They shipped newest products first and the old one were left on the shelf. I got left with expired products and thousands of dollars of loss.
It's just too bad Fulfillrite is not available in Canada and UK. I would be your first client!
Amazing app! Makes running an ecom business so easy! Packaging and shipping is almost instant and my customers are always happy at how quickly their products arrive. Seamless shopify integration that makes setting up your store so easy. The support team is always quick to respond and fix any issues you have. This is a must for every ecom business to help take your business to the next level!!! Thanks guys!